Business & Systems Analyst - Zambia

Who We Are

At Fido, we are building the future of finance in Africa, powered by advanced technology, data-driven decision making and bold thinking.

Through AI, cutting-edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.

Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.

About the Role

As a Business & Systems Analyst, you will connect business needs with technical solutions at Fido. You will own and improve the platforms and systems behind our products, making sure they work reliably and efficiently, support our strategic goals and give customers a great experience.

This role is ideal for a structured problem solver who uses data to make decisions, communicates clearly and thrives in a fast-paced environment.

What You Will Do:

Systems & Platform Ownership

• Own, manage and optimise critical platforms and systems to ensure they run smoothly, stay highly available, are used efficiently and meet performance targets.

• Serve as the internal technical expert, troubleshooting complex system issues and resolving them quickly.

• Create and maintain clear, accurate technical and process documentation.

Data Analysis & Insights

• Gather and analyse data to recommend improvements to systems, processes and operational efficiency.

• Turn complex data into clear, actionable insights for both technical and non-technical stakeholders.

• Use insights to support decisions that improve the customer experience.

Solution Design & Project Delivery

• Gather and analyse business requirements, then design technology solutions that improve efficiency, reduce costs and raise customer satisfaction.

• Lead technical projects from start to launch, keeping quality high, timelines on track and stakeholders aligned.

• Identify opportunities to use APIs and automation to simplify workflows and integrations.

Stakeholder & Vendor Management

• Partner with cross-functional teams to translate business needs into technical requirements and shared outcomes.

• Build and maintain strong relationships with external vendors and technical service providers.

• Hold vendors to agreed service levels and make sure their delivery supports Fido’s goals.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems or a related field.

• Proven experience as a Business Analyst, Systems Analyst or in a similar role.

• Advanced proficiency in Excel and SQL, and in at least one scripting language (e.g. Python, R).

• Proficiency in data visualisation and business intelligence tools such as Tableau and Redash.

• Experience using APIs for automation and integration is a plus.

• Two or more years of experience in financial services, telecommunications or consumer mobile apps is a plus.

• Strong analytical skills with a structured, data-driven approach to problem solving.

• Excellent communication and interpersonal skills, with the ability to explain complex technical and data concepts to non-technical stakeholders.

• Highly organised, adaptable and comfortable managing multiple priorities in a fast-paced environment.

• Collaborative team player with a strong ownership mindset and a passion for making a positive impact.

What we offer:

• Exciting opportunity to be part of a fast-growing fintech company.

• Competitive compensation and comprehensive benefits package.

• Exposure to innovative tools and cutting-edge technology.

• Collaborative and creative work environment.

• Opportunities for career growth and professional development.