Collections Representative - Uganda

Who We Are

At Fido, we are building the future of finance in Africa, powered by advanced technology, data driven decision making and bold thinking.

Through AI, Cutting-edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.

Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.

Responsibilities:

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.

• Manage large numbers of inbound and outbound calls in a timely manner

• Interviewing clients telephonically to establish their ability to pay debt.

• Negotiate partial repayments and payment plans when possible

• Use various skip tracing methods to locate clients and confirm repayments

• Respond appropriately & timely to customer’s Queries/complaints

• Follow communication “scripts” when handling different topics

• Identify customer needs, clarify information, investigate and provide relevant solutions

• Build sustainable relationships and engage customers by going an extra mile

• Keep records of all conversations on our collection systems in a comprehensive way.

• Meet personal qualitative and quantitative targets

• De-escalate situations involving dissatisfied customers while offering assistance and support

• Guide customers through troubleshooting and using products and services 

• Diligently perform other official tasks assigned to you.

Who you are:
A minimum of a diploma or degree in Business Administration, Banking & Finance, Marketing, or a related field.

• At least 3 years of experience in debt recovery, customer service, sales, or any client-facing role.

• Familiarity with loan products or financial services is a plus.

• Strong communication, negotiation, and interpersonal skills.

• Ability to manage difficult conversations with empathy and professionalism.

• Basic proficiency in Microsoft Office (Excel, Word) and CRM or customer management tools.

• Fluency in English; knowledge of local languages is an advantage.

• Strong organizational and time-management skills.

• Ability to work independently and as part of a team.

What We Offer:

• Exciting opportunity to be part of a fast-growing fintech company.

• Competitive compensation and comprehensive benefits package.

• Exposure to innovative tools and cutting-edge technology.

• Collaborative and creative work environment.

• Opportunities for career growth and professional development.